Credit Mutuel and IBM (NYSE: IBM) announced today that following a successful pilot, the use of Watson technologies is extended to 20,000 employees across 5,000 branches to continue to strengthen customer relationships. This marks the first commercial use of Watson by a financial institution in France to assist its professionals.
The bank’s customer advisors have been using Watson services in French for the past year, integrated in their business applications, as Crédit Mutuel and IBM have partnered to train and improve Watson’s French language capabilities.
By mid-June, Watson-based solutions will be deployed to client advisors across the 15 federations of Crédit Mutuel throughout France.
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