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CCEP Indonesia partners with 8×8 CPaaS on B2B mobile service

B2B mobile service

The Klik Toko app has seen increasing adoption since being launched while providing CCEP Indonesia with operational efficiencies

A leading integrated cloud communications platform, 8×8, Inc., has announced that Coca-Cola Europacific Partners (CCEP) Indonesia is using the 8×8 CPaaS SMS API to provide distributors and retailers with a secure mobile experience for managing orders and deliveries.

Coca-Cola Europacific Partners (CCEP) Indonesia operates eight manufacturing facilities in Indonesia, selling and distributing seven categories of non-alcoholic beverage brands to over 450,000 large and small retail outlets in the country. The company launched the Klik Toko app as an integrated digital solution for all Business-to-Business (B2B) customers in Indonesia as part of its digital transformation journey to expand to the front end of the business.

Our customers, including general trade outlets, are the most important and vital part of our business, and we are committed to create the opportunity to provide a fast and a superior service for them, including investing in digital technology. Klik Toko is one of the central elements of our transformation efforts as we invest in making it easier for our partners to do business with us, said Lakshman Peiris, Marketing Director of Coca-Cola Europacific Partners Indonesia.

The partnership with 8×8 enhances Klik Toko’s security while accelerating and automating user verification. In addition, this delivers a great onboarding experience, allowing users to securely use the app and gain the benefits offered through Klik Toko, he said.

The Klik Toko app has seen increasing adoption since being launched while providing CCEP Indonesia with operational efficiencies as well as helping business partners.

A well-designed app with great collaboration capabilities helps to create a safe and convenient way in building strong communication and engagement with customers, Peiris added. We’re looking forward to evaluating results and seeing how we can utilize other 8×8 CPaaS capabilities in the future as usage increases.

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